العربية Request a demo
WhatsApp · Messenger · Instagram · your website chat — in one place

All your customer messages
in one inbox,
and none get lost.

Relay brings WhatsApp, Messenger, Instagram and your website chat into one screen for your whole team. Every request reaches the right team, you know who took it, and you follow it until it's done.

Request a demo Explore the channels
Connect channels in one click Your phone keeps working as usual 14-day money-back guarantee
Why Relay?

From the chaos of phones and groups to one organised system.

Before
Every employee replies from a personal phone, and no one sees the whole picture.
An employee changes phones or leaves, and the conversations go with them.
No one knows who answered which customer, or how far each request has got.
WhatsApp messages in one place; Facebook, Instagram and the website somewhere else.
With Relay
An official company number the whole team works on, and a new employee starts within a minute.
Every conversation lives in the system, not on staff phones. Messages are kept for as long as you subscribe, and attachments for two years.
Every request has a team, an owner and a status, and everyone can see who is handling it.
All channels in one inbox, and management follows everything live.
Channels

Four channels, one inbox, connected in one click.

The manager signs in and picks the number or Page, and the system does the rest. No technical skills needed.

Available
WhatsApp
One or more official company numbers The WhatsApp app keeps working on your phone Message templates reviewed by Meta automatically Every message's status: sent, delivered, read
Available
Facebook Messenger
Your Page's messages in the team inbox Private replies to post comments Reply within 7 days instead of 24 hours
Available
Instagram
Direct messages to your professional account In the same inbox as every other channel Reply within 7 days
Available
Website chat
One line of code on any website An elegant glass design and an automatic greeting Works only on your company's domains
How it works

From the first message until the request is done.

  1. 1 The customer messages you on any channel They pick a service from a button menu, or AI understands the request from their text or voice, even in dialect or Franco-Arabic. WhatsApp · Messenger · Instagram · Website
  2. 2 The request reaches the right team The first agent to reply takes it, or the system assigns it automatically to an available agent. If nobody takes it in time, the supervisor is alerted. Claim on first reply or auto-assign
  3. 3 Followed through to the end Every request's status and stages in one place, with a complete record of everything that happened that cannot be deleted. A full log of every action
Chat on your website

An elegant chat window on your website with one line of code.

Works on WordPress, Shopify, Wix and any website. Visitors can type or call your team by voice right from the browser, and every chat and call lands in the same team inbox.

One-tap voice call that rings the available agent Voice notes both ways Visitors start typing right away Name and number are asked after the first message Quick suggestions for your services “Typing…” while your agent replies Images, files and a new-message badge “We're online” from your team's status Arabic, English and dark mode Your colour, icon position and a live preview
<script src="https://cb-staging.relay24.net/webchat/widget.js" data-relay="…" async></script>
Features

Everything your team needs to serve customers quickly and professionally.

Routing by service The customer picks a service from a button menu, and the conversation goes straight to its team.
Three ways to share the work Claim on first reply, fair automatic assignment to whoever is available, or manual assignment by the team supervisor.
A responsible employee for each customer Assign an employee to each customer or company. Their messages and calls reach that employee first, and go to the team when they are unavailable.
Voice calls Take WhatsApp calls and calls from your website visitors inside Relay. They ring the available employee in turn, with protection from nuisance calls.
WhatsApp campaigns Send an approved message to a list of numbers from an Excel file, and see the expected cost by each number's country before you send.
Customer satisfaction ratings Customers rate the service from one to five stars when a conversation closes. You see each employee's average and hear about low ratings at once.
Deadlines and reminders Staff set a deadline on a request, such as a payment or a confirmation, and the customer gets an automatic reminder three hours before.
Who is handling what Live “With …” and “Reading now” labels, and each agent's status: available, on a break or on leave.
Transfers with a clear reason To a team or an agent with a required reason, back to the team, or reassigned by a supervisor.
Notes and saved replies Internal notes that mention colleagues with @, and saved replies by typing “/”.
Undo and correct Undo a send within 5 seconds, or send a correction for a message already sent.
Monitoring, reports and alerts A live monitoring screen, staff performance reports and ratings, and alerts when a conversation is not picked up or transfers rise.
One profile per customer The customer's accounts on every channel as one person, with their requests, history and the ad they came from.
AI that understands Arabic Smart triage in Arabic, dialects, English and Franco-Arabic, voice to text, and reading images.
Conversations by email Send a copy of the conversation to the customer's company from your own email, with a button or automatically when the request is closed.
Working hours and your time zone An automatic message outside working hours, a confirmation for each service, and every time and report in your own time zone.
Your data is yours Download your customers' numbers as an Excel file, or a full copy of your company's data, whenever you like.
Live on every device Instant updates with no reload, browser and mobile notifications, dark mode, and iPhone and Android apps coming soon.
Coming soon on iPhone & Android

Relay in your pocket.

An app for your team that carries the whole inbox: claim, reply, transfer, calls and instant notifications, wherever you are.

  • Instant notificationsA new conversation for your team, a mention of you, or a deadline coming up.
  • WhatsApp calls on your phoneCalls ring like any normal call, even when the phone is locked.
  • Claim and transfer in one tapReply with voice or photos, and transfer a conversation with its reason.
  • Supervisors follow from anywhereUnclaimed conversations and team status, moment by moment.
We will send a single WhatsApp message on launch day. You're on the list ✓ We'll tell you as soon as the app launches.
Coming soon oniPhone Coming soon onAndroid
Solutions

A package built for your industry.

Each industry gets ready-made teams, its own features, and AI that understands its customers' messages. Pick yours to see how Relay works for you.

Available now
Travel and airline companies Price quotes, issuing, reissuing, voids, refunds. Search by PNR or ticket number, with a team for each service. Explore the solution
coming soon
Clinics and medical centres Appointments, enquiries, results, and a team for each specialty.
coming soon
Beauty centres and salons Session bookings, offers, and follow-up with regular clients.
coming soon
Car service and sales Service appointments, price quotes, and each car's status in the workshop.
coming soon
Real estate Unit enquiries, viewing schedules, and assigning them to agents.
coming soon
Online stores Order status, returns, and questions about products and sizes.
coming soon
Education and training Course registration, schedules, and follow-up with students and parents.

Don't see your field? Relay works for any company with customers on WhatsApp and social media. Contact us

Security and privacy

Your data is protected, and every action is logged.

Full isolation Each company's data is completely separate from every other.
Two-factor authentication With the option to remember a device for 30 days.
Support access with your permission Only with the manager's permission, for 24 hours, and every action is logged.
Staff cannot delete messages A manager can only hide a message, and the activity log is permanent.
Encryption Passwords and secret tokens are stored encrypted.
Daily backups A full copy every day, off the server.
Data retention Messages are kept for as long as you subscribe, and attachments for two years.
Export your data Password-protected, with a link that expires, at any time.
Plans

A plan that fits the size of your team.

Subscribe directly to the plan that fits, or request a quote and we will reply within one working day.

Launch offer For the first 30 companies 30 seats left Your price is locked for 12 months from your subscription date
Basic
Up to 5 staff · One WhatsApp number
One WhatsApp number and website chat
$51Launch offer
$45/ per month
Services and team routing Taking and transferring requests Saved replies Search across everything Website chat No voice calls
Subscribe now
AdvancedRecommended
Up to 10 staff · One WhatsApp number
WhatsApp, Messenger, Instagram and website chat
$131Launch offer
$79/ per month
Everything in Basic Voice calls from WhatsApp and your website Facebook Messenger and Instagram Reports and the live monitor Unified customer profile Customer ratings Deadlines and reminders
Subscribe now
Pro
Up to 25 staff · Up to 3 WhatsApp numbers
All channels
$376Launch offer
$199/ per month
Everything in Advanced More than one WhatsApp number WhatsApp campaigns A responsible employee for each customer Ad tracking Your company logo
Subscribe now
Enterprise
More than 25 staff
Limits and channels to fit your needs
Priced to your needs
Everything in Pro Staff and numbers to fit your needs Dedicated setup and follow-up
Request a quote
Add-ons
Extra WhatsApp number$22per month
Extra staff member$11per month
AI$22per 1,000 conversations
Setup fee$49one time, free with the annual plan

Prices exclude VAT. WhatsApp messages and the company's outgoing calls are paid to Meta directly by usage, and the first 1,000 service messages a month per number are free.

AI add-ons for any plan: smart triage, voice messages to text, and reading images, with a monthly limit.
Money-back guarantee: a full refund within 14 days of your first subscription, and cancel any time. Refund and cancellation policy
Free demo: we set up your account, connect your channels and show the system to your team.
FAQ

Questions business owners ask before they start.

Can I use my current WhatsApp number?

Yes, in most cases. We connect your existing number and the WhatsApp Business app keeps working on your phone.

How many agents can reply from one number?

5 to 25 depending on the plan, and more on Enterprise.

Are WhatsApp message fees included?

No. They're paid to Meta by usage; the first 1,000 service messages per number each month are free, and you see usage inside Relay.

What happens when an agent leaves?

Nothing is lost; conversations live in Relay, not on their phone.

Do I need technical skills?

No. One-click connection, and we set up your account with you.

Is my data secure?

Full isolation per company, encryption and daily off-site backups.

Is there a trial or guarantee?

A free guided demo and a 14-day full refund.

Is there a mobile app?

iPhone and Android apps are coming soon; Relay already works in mobile browsers with notifications.

Didn't find your answer? Message us on WhatsApp

Try Relay with your team on real requests.

We set up your account, connect your channels, and stay with your team through the first week.