العربية Request a demo
WhatsApp · Facebook · Instagram — in one place

Every message reaches
the right person,
and never gets lost.

Relay brings your customers' messages from every channel into one inbox for your whole team. Every request reaches the right team, you know who took it, and you follow it through to completion.

Request a demo See how it works
One official WhatsApp number or more for the company Your phone keeps working as usual A fully Arabic interface
Why Relay?

From the chaos of groups and personal phones to one organised system.

Before
Hundreds of groups, and every new employee has to be added to each one.
An employee changes phones or leaves, and the conversations go with them.
No one knows who answered which request, or how far it has got.
Facebook and Instagram messages live in one place, WhatsApp in another.
With Relay
One official company number, and a new employee starts work within a minute.
Every conversation is kept in the system, not on anyone's phone.
Every request has a team, an owner and a status, and everyone can see who is handling it.
All channels in one inbox, and management can see everything.
How it works

From the first message to the finished request.

  1. 1 The customer messages you on any channel They pick a service from a WhatsApp menu, or AI understands the request from a text or voice message. WhatsApp · Facebook · Instagram
  2. 2 The request reaches the right team Everyone on the team sees it, and the first employee to reply takes it. If no one replies in time, the supervisor is alerted. Taken with the first reply
  3. 3 Followed through to the end Status, stages and booking numbers in one place, with a complete record of everything that happened that cannot be deleted. A complete record for every request
Features

Built for how customer service teams really work.

Routing by service Each service has a team, and an employee can join several. Messages reach the right team automatically.
Who is handling what "With …" and "Reading now" labels update live, so two employees never answer the same request.
Transfers with a clear reason Hand a request to a colleague or another team, with the reason for every transfer recorded in the reports.
Performance reports First reply speed, transfer rates, and late requests for each employee and team.
Voice messages, images and files Send and receive on both sides, with voice messages turned into text by AI.
More than one WhatsApp number Connect one number for agencies and another for individuals or each branch, each with its own services, teams and welcome message, and no employee sees a number outside their remit.
Live management view One screen showing every number and channel: active conversations, late ones, and each employee's status, with the option to step in and reassign.
AI classification Understands the customer's request from their message or voice, routes it to the right team, and pulls out booking and ticket numbers automatically.
From computer and phone Works on any device with instant notifications, and a manager can block any employee's access in seconds.
An account manager for each agency Assign an employee to each agency. Messages and calls from all its numbers reach them first, and go to the team when they are unavailable.
WhatsApp calls inside Relay An agency calls your company number and it rings the available employee on their computer, logged in the conversation history.
Booking and payment deadlines Record the last moment to pay for or confirm a booking, and the agency gets an automatic reminder three hours before.
Ready for travel and airline companies

Search by PNR and see everything that happened on a booking, even years ago.

Relay pulls booking and ticket numbers out of messages automatically. Type the number to find the conversation, the agency and the employee, and every request on the same booking: issue, then reissue, then refund.

And not just for travel: it suits any company with customers on WhatsApp and social media.

Channels

Four channels, one inbox, connected in one click.

The manager signs in and picks the number or Page, and the system does the rest. No technical skills needed.

Available
WhatsApp
One or more official company numbers The WhatsApp app keeps working on your phone Message templates reviewed by Meta automatically Every message's status: sent, delivered, read
Available
Facebook Messenger
Your Page's messages in the team inbox Private replies to post comments Reply within 7 days instead of 24 hours
Available
Instagram
Direct messages to your professional account In the same inbox as every other channel Reply within 7 days
Available
Website chat
One line of code on any website An elegant glass design and an automatic greeting Works only on your company's domains
Plans

A plan that fits the size of your team.

Subscribe directly to the plan that fits, or request a quote and we will reply within one working day.

Launch offer For the first 30 companies 30 seats left Your price is locked for 12 months from your subscription date
Basic
Up to 5 staff · One WhatsApp number
One WhatsApp number and website chat
$51Launch offer
$45/ per month
Services and team routing Taking and transferring requests Saved replies PNR search Website chat No voice calls
Subscribe now
AdvancedRecommended
Up to 10 staff · One WhatsApp number
WhatsApp, Messenger, Instagram and website chat
$131Launch offer
$79/ per month
Everything in Basic Voice calls from WhatsApp and your website Facebook Messenger and Instagram Reports and the live monitor Unified customer profile Customer ratings Deadlines and reminders
Subscribe now
Pro
Up to 25 staff · Up to 3 WhatsApp numbers
All channels
$376Launch offer
$199/ per month
Everything in Advanced More than one WhatsApp number WhatsApp campaigns A responsible employee for each customer Ad tracking Your company logo
Subscribe now
Enterprise
More than 25 staff
Limits and channels to fit your needs
Priced to your needs
Everything in Pro Staff and numbers to fit your needs Dedicated setup and follow-up
Request a quote
Add-ons
Extra WhatsApp number$22per month
Extra staff member$11per month
AI$22per 1,000 conversations
Setup fee$49one time, free with the annual plan

Prices exclude VAT. WhatsApp messages and the company's outgoing calls are paid to Meta directly by usage, and the first 1,000 service messages a month per number are free.

Try Relay with your team on real requests.

We set up your account, connect your number, and support your team through the first week.